Privacy Policy

This Privacy Policy describes how Dion's Pizza ("Dion's," "we," "us," or "our") collects, uses, discloses, and protects the personal information of users ("you" or "your") who visit our website at dionspizza-fresh.click, place orders, or otherwise interact with our services. We are committed to protecting your privacy and handling your personal data with transparency, integrity, and respect.

Please read this Privacy Policy carefully. By accessing or using our website, placing an order, or otherwise providing us with your personal information, you agree to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not use our website or services.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations. Where applicable, we comply with additional state-level privacy statutes enacted across the United States.

1. About Us

Dion's Pizza is a food service business operating in the United States, dedicated to providing fresh, high-quality pizza and related food products to our valued customers. Our contact details for all privacy-related inquiries are as follows:

For all privacy-related inquiries, data subject requests, or concerns, please contact us using the email address provided above. We are committed to responding to all legitimate privacy inquiries within a reasonable timeframe, and no later than the period required under applicable law.

2. Information We Collect

We collect various categories of personal information when you interact with our website and services. The information we collect depends on how you use our platform. Below is a detailed description of the categories of personal data we may collect.

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, or contact us, we may collect the following types of personal identification information:

• Full name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, ZIP code)
• Username and password (if you create an account)
• Date of birth (where required for age verification purposes)
• Profile photo or avatar (if voluntarily provided)

2.2 Payment and Financial Information

When you make a purchase through our website, we collect payment-related information necessary to process your transaction. This may include:

• Credit or debit card details (collected and processed by our payment processor — we do not store full card numbers)
• Billing address associated with your payment method
• Transaction history and order records
• Digital wallet information (where applicable)

All payment processing is handled through PCI-DSS compliant third-party payment processors. We do not store your full payment card information on our servers.

2.3 Order and Purchase Information

We collect information about the food products you order, your preferences, delivery instructions, special requests, and your order history. This helps us provide personalized service and improve your experience with Dion's Pizza.

2.4 Usage Data and Technical Information

When you visit our website, we automatically collect certain technical and usage information, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited and time spent on each page
• Referring URL (the website that linked you to ours)
• Clickstream data and navigation patterns
• Search queries made on our website
• Date and time of your visits
• Error logs and technical diagnostic data

2.5 Device Information

We may collect information about the device you use to access our website, including:

• Device identifiers (such as mobile advertising IDs)
• Hardware model and screen resolution
• Mobile network information
• Browser language settings
• Time zone settings

2.6 Location Information

With your consent, we may collect geolocation data to facilitate delivery services, identify the nearest store location, or provide location-based promotions. You may disable location sharing at any time through your device settings or browser preferences.

2.7 Communications and Feedback

If you contact us by email, phone, live chat, or through our website's contact form, we may retain the content of your communications, including your name, contact details, and any feedback, complaints, or inquiries you submit. We may also collect reviews or ratings you provide about our products and services.

2.8 Marketing and Preference Data

We collect information about your communication preferences, marketing opt-in or opt-out choices, and your responses to promotional campaigns, surveys, or contests in which you choose to participate.

2.9 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. Please refer to Section 8 of this Privacy Policy for detailed information about our use of cookies and your choices.

2.10 Information Collected from Third Parties

We may receive personal information about you from third-party sources, such as:

• Social media platforms (if you connect your account or interact with our social media pages)
• Third-party food delivery partners or aggregators
• Analytics providers
• Advertising networks
• Publicly available sources

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate purposes, all of which are aimed at providing you with an excellent food ordering experience and improving our business operations.

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Arranging delivery or pickup of your orders
• Sending order confirmations, receipts, and status updates
• Managing your account and profile
• Providing customer support and resolving disputes
• Processing payments and refunds

3.2 Personalization and User Experience

• Remembering your preferences and favorite orders
• Personalizing your browsing experience on our website
• Making product recommendations based on your order history
• Saving your delivery addresses for future orders

3.3 Analytics and Service Improvement

• Analyzing how users interact with our website to improve usability
• Monitoring website performance and identifying technical issues
• Conducting internal research and development
• Measuring the effectiveness of our content and marketing campaigns
• Understanding customer behavior and purchasing trends

3.4 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offers (with your consent where required by law)
• Displaying targeted advertisements on our website and third-party platforms
• Notifying you about new menu items, seasonal specials, and loyalty rewards
• Running contests, sweepstakes, and promotional campaigns

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting us at [email protected]. Please note that even if you opt out of marketing emails, we will continue to send you transactional communications related to your orders.

3.5 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to legal process, court orders, or government requests
• Enforcing our Terms of Service and other agreements
• Preventing fraud, unauthorized access, and other illegal activities
• Protecting the safety and security of our customers and staff

3.6 Business Operations

• Managing our internal business records and accounting
• Facilitating corporate transactions such as mergers or acquisitions
• Training our staff and improving our customer service
• Auditing our operations and ensuring regulatory compliance

4. Sharing Your Information with Third Parties

We respect your privacy and do not sell your personal information to third parties for their own independent marketing purposes. However, we do share your information in certain circumstances, as described below.

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating our business and delivering our services. These include:

All third-party service providers are contractually obligated to use your personal information only for the purposes for which it was shared and to maintain appropriate security safeguards.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, law enforcement agencies, or other third parties when we are legally required to do so, or when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Protect and defend the rights or property of Dion's Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Protect against legal liability

4.3 Business Transfers

In the event that Dion's Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

4.4 With Your Consent

We may share your personal information with other third parties when you have given us your explicit consent to do so. You have the right to withdraw this consent at any time.

4.5 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with partners, advertisers, or for publication in industry reports and research. This type of data does not constitute personal information under applicable privacy laws.

5. Data Security Measures

We take the security of your personal information seriously and implement a range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, loss, or destruction.

5.1 Technical Safeguards

• SSL/TLS Encryption: Our website uses Secure Sockets Layer (SSL) and Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Data Encryption at Rest: Sensitive data stored on our systems is encrypted using industry-standard encryption protocols.
• Firewalls and Intrusion Detection: We employ firewalls, intrusion detection systems, and regular security monitoring to protect our network infrastructure.
• Secure Payment Processing: All payment card transactions are processed through PCI-DSS compliant payment gateways.
• Access Controls: We implement role-based access controls to ensure that only authorized personnel can access your personal information.
• Regular Security Audits: We conduct periodic security assessments and vulnerability scans to identify and address potential risks.

5.2 Administrative Safeguards

• Staff training on data privacy and security best practices
• Confidentiality agreements with employees and contractors who handle personal data
• Data minimization practices — we only collect what is necessary
• Incident response procedures for handling potential data breaches

5.3 Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law. Notification will be provided without undue delay and will include information about the nature of the breach, the data affected, and the steps we are taking to mitigate the impact.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your personal information. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

6. Your Privacy Rights

Depending on your location within the United States, you may have certain rights regarding your personal information. We respect these rights and have established procedures to help you exercise them.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA, as amended by the CPRA:

6.2 General Privacy Rights (All Users)

Regardless of your state of residence, we provide all our users with the following rights:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal and operational limitations.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal information in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a request to us by:

• Email: [email protected] with the subject line "Privacy Rights Request"

We will verify your identity before processing your request to protect your privacy and security. You may designate an authorized agent to submit a request on your behalf, provided that the agent presents valid authorization and you verify the request directly with us.

We will respond to verified requests within 45 days of receipt. If we require additional time, we will notify you of the extension and the reason. In certain circumstances, we may deny your request if permitted or required by law, in which case we will explain the basis for the denial.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods depend on the category of data and the purpose for which it was collected.

When your personal information is no longer needed, we will securely delete, destroy, or anonymize it in accordance with our data retention and disposal procedures.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver targeted advertising. This section provides a brief overview of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device and store certain information about your preferences or past actions.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Functional Cookies: Remember your preferences and settings to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to deliver targeted advertisements based on your interests and online behavior.
• Social Media Cookies: Enable social sharing functionality and may track your activity across other websites.

8.3 Managing Your Cookie Preferences

You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse new cookies, delete existing cookies, and set preferences for specific websites.

For more detailed information about the specific cookies we use and your options for managing them, please refer to our full Cookie Policy, available on our website.

9. Children's Privacy

Our website and services are intended for adults aged 18 years and older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 18. Our food ordering services are not directed at children, and we do not market our products to minors.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon receiving a verified request, we will take prompt steps to delete such information from our records in accordance with applicable law, including the Children's Online Privacy Protection Act (COPPA).

If we discover that we have inadvertently collected personal information from a child under the age of 13, we will delete such data immediately and without undue delay. We comply fully with COPPA and all applicable state laws governing the collection of data from minors.

10. International Data Transfers

Dion's Pizza operates primarily in the United States. However, some of our third-party service providers, business partners, and technology platforms may be located in other countries. As a result, your personal information may be transferred to, stored in, and processed in countries other than the United States.

Where personal data is transferred internationally, we take steps to ensure that appropriate safeguards are in place to protect your information. These safeguards may include:

• Transferring data only to countries that provide an adequate level of data protection as recognized by applicable laws
• Implementing contractual clauses with our international service providers that require them to protect your personal data to standards comparable to those in the United States
• Ensuring that international recipients are bound by binding corporate rules or other approved transfer mechanisms

By using our website and services, you acknowledge and consent to the transfer of your personal information to countries outside of your country of residence, which may have different data protection rules than those in your country.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or other online services. This Privacy Policy applies only to our website at dionspizza-fresh.click. We are not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policies of any third-party websites you visit, as their practices may differ significantly from ours.

Our website may integrate with third-party services such as Google Maps for delivery tracking, social media sharing buttons, and third-party payment gateways. These integrations may involve the collection of data by those third parties, subject to their own privacy policies.

12. Your California Privacy Rights — Additional Disclosures

In addition to the rights described in Section 6, California residents are entitled to the following specific disclosures under the CCPA/CPRA:

12.1 Categories of Personal Information Collected in the Past 12 Months

12.2 "Do Not Sell or Share My Personal Information"

Under the CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information. To exercise this right, please contact us at [email protected] with the subject line "Do Not Sell or Share My Personal Information." We will process your request within the timeframe required by California law.

13. FTC Act Compliance and Consumer Protection

We comply with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce. Our privacy practices are designed to be transparent, fair, and consistent with our stated commitments. We do not engage in deceptive data practices and will never represent our privacy practices inaccurately to users.

We follow the FTC's guidelines on online privacy, data security, and behavioral advertising. We have implemented reasonable security measures, as defined by the FTC, to protect the personal information we collect and maintain. If you believe we have engaged in any unfair or deceptive practice in relation to your personal data, you may contact the FTC directly (see Section 15 below).

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Notify you by email (where we have your email address on file) for significant changes
• Post a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, please discontinue your use of our services and contact us to request deletion of your personal information.

15. How to File a Complaint

If you believe that we have violated your privacy rights or this Privacy Policy, we encourage you to contact us first so we can address your concerns directly and promptly. We take all privacy complaints seriously and will investigate any reported issue thoroughly.

15.1 Contact Us Directly

Please send your complaint or concern to:

We will acknowledge your complaint within 5 business days and provide a substantive response within 30 days, or within the timeframe required by applicable law.

15.2 Regulatory Authorities

If you are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority. Depending on your location, this may include:

• Federal Trade Commission (FTC) — United States:
  Website: www.ftc.gov
  Phone: 1-877-382-4357
  Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580
• California Privacy Protection Agency (CPPA) — California Residents:
  Website: cppa.ca.gov
  Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834
• Your State Attorney General's Office: Most U.S. states have a consumer protection division within the Attorney General's office that handles privacy complaints. Please visit your state's official government website for contact details.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to working with you to resolve any privacy-related matters fairly and efficiently.

When contacting us about a privacy matter, please provide sufficient information for us to identify your account and understand the nature of your request. We may need to verify your identity before processing certain requests to ensure the security of your personal information.

This Privacy Policy was last reviewed and updated on June 12, 2026. All rights reserved. Dion's Pizza is committed to protecting your privacy and earning your trust as a valued customer.